Shipping Policy

Welcome to Coupleclothes! We’re thrilled to offer you a carefully curated selection of premium embroidered apparel. Our goal is to make your shopping experience smooth, enjoyable, and tailored to your needs. This Shipping Policy explains how we handle order processing, delivery, and related matters. Please read it attentively to understand what to expect when shopping with us.

1. Order Processing

At Coupleclothes, we value timely delivery while ensuring each item meets our quality standards.

  • Processing Time: Orders are processed within 3 to 5 business days, Monday through Saturday. Orders placed on weekends or public holidays will be processed on the next business day.

  • During this time, our team carefully prepares and inspects your products before shipment.

2. Delivery Timeframe

Once processed, your order will be shipped promptly via our trusted carrier.

  • Estimated Delivery: Expect your package to arrive within 7 to 10 business days, Monday through Saturday.

  • Please be aware that delays can sometimes occur due to weather, carrier issues, or other unforeseen factors. We appreciate your patience in such cases.

3. Shipping Charges

We offer straightforward shipping costs to provide great value to our customers:

  • A flat shipping fee of $9.99 applies to all orders worldwide.

  • No hidden fees or minimum purchase amounts are required. The price shown at checkout is your final shipping cost.

4. Shipping Carrier

To ensure reliable delivery, we ship exclusively with USPS:

  • USPS is known for dependable service and tracking capabilities.

  • Depending on your location and order size, USPS may provide different delivery options.

5. Tracking Your Order

We believe in transparency and keeping you informed:

  • After shipping, you’ll receive a confirmation email containing your USPS tracking number.

  • Use this number on the USPS website to track your package in real time from our warehouse to your doorstep.

6. Shipping Destinations

United States: We ship to all 49 states, exclude states Alaska, Hawaii, Puerto Rico.

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Washington DC, Rhode Island.

Note: We do not currently ship to Military APO/FPO addresses.

7. Taxes and Duties

We aim to keep your checkout process clear and simple:

  • Applicable taxes are included in the price for orders shipped within states where we are required to collect sales tax.

  • Tax regulations vary by location, so the tax included depends on your shipping address.

8. Delivery Issues

  • Late Delivery: If your order has not arrived within the estimated timeframe, please contact us at contact@coupleclothes.com with your order number. We will work with USPS to locate your package and update you accordingly.

  • Incorrect Address: Please provide accurate shipping details. If you notice an error after ordering, contact us immediately. We’ll attempt to correct the address before shipment, but changes after dispatch may not be possible. Additional fees may apply for rerouting packages.

9. Contact Us

For questions or assistance related to shipping, please reach out:

Our support team is available Monday through Friday, 8:00 AM to 6:00 PM EST, and typically responds within 12 business hours.

Thank you for shopping with Coupleclothes! We appreciate your business and look forward to delivering your embroidered apparel.