Refund & Return Policy

Welcome to Coupleclothes! We are dedicated to providing you with high-quality embroidered apparel and ensuring your satisfaction with every purchase. This Refund and Return Policy explains how we handle returns, refunds, and any issues you may experience with your orders. Please read this policy carefully to understand your rights and our responsibilities.

1. Our Promise to You

At Coupleclothes, we strive to deliver personalized, custom-made products of exceptional quality. If you are not completely satisfied with your order, our policy aims to make returns and refunds straightforward and hassle-free.

2. Return Policy

Because our items are made-to-order and customized, we only accept returns in cases of manufacturing defects or errors on our part. If your product arrives with a defect, we will gladly send you a replacement at no additional cost.

Please contact our support team at support@coupleclothes.store for assistance.

3. Refund Policy

a. Refund Eligibility

  • Time Frame: Refunds are processed within 2 to 5 business days after we receive and review the returned item.

  • Condition: To qualify for a refund, the item must meet our return criteria as specified above.

b. Refund Process

  • Upon receiving your return, our team will inspect the item to verify eligibility.

  • Approved refunds will be issued to your original payment method.

  • You will receive an email confirming the refund.

  • Partial refunds may be given if the item is damaged, not in original condition, or missing parts not due to our error.

c. Timeline

  • Refunds are generally processed within 2 to 5 business days after approval.

  • It may take additional time for your bank or card issuer to reflect the refund.

4. Damaged or Missing Items

a. Damaged Items
Your satisfaction matters to us. If your order arrives damaged:

  • Inspect the package immediately upon receipt.

  • Take photos of the damaged item and packaging.

  • Contact us within 48 hours at support@coupleclothes.store with your order details and photos.
    We will arrange for a replacement or full refund based on your preference.

b. Lost Shipments
In rare cases where your package is lost in transit:

  • Check your tracking information provided by the carrier.

  • If tracking shows delivery but you haven’t received the package, contact us immediately.

  • We will coordinate with the shipping carrier to investigate and determine next steps.

  • Depending on the investigation, we will either resend your order or issue a full refund.

5. Exchanges

We offer exchanges only for defective or damaged products or errors on our part. Please contact us within 7 days of receiving your order to report issues. Our customer service team will assist with replacements or refunds as needed.

6. Required Evidence for Returns or Replacements

To expedite your return or exchange, please provide clear evidence:

  • Wrong Item Received: Photos of the incorrect product and shipping label.

  • Size Issues: Photos of the shipping label, product size tags, and measurements using a ruler.

  • Damaged Items: Photos of the damage and shipping label.

All requested images must be submitted; incomplete evidence may delay or void the return/exchange.

7. Order Cancellation

If you wish to cancel or modify your order, please email us at support@coupleclothes.store with your order number and requested changes.

  • Cancellations or modifications are accepted only within 6 hours of placing the order.

  • After this window, orders are processed and cannot be changed.

  • A cancellation fee of 1.5% of the total order value may apply.

  • Full refunds apply only when switching to a new order. Our system will cancel the original order and refund 100% automatically.

8. Contact Us

For questions or help regarding refunds and returns:

Our customer support team typically responds within 12 business hours.

9. Additional Information

a. Policy Updates
We may update this policy from time to time. Changes will be posted here and take effect immediately upon posting. Please review this page regularly.

b. Legal Compliance
This Refund and Return Policy complies with applicable consumer protection laws and Google Shopping advertising standards. Any invalid provisions will be severable and not affect the remainder of the policy.

Thank you for choosing Coupleclothes. We appreciate your business and are here to ensure you have a great experience!